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Making An Initial Appointment


If you have never been to CAPS, the first step in accessing services is to schedule an initial screening appointment. Initial screening appointments are scheduled for 30 minutes. To schedule an initial appointment:

  • Go to the UHC Patient Portal (Open Communicator) and follow the instructions to schedule an initial CAPS screening appointment, or
  • Call CAPS at 706-542-2273 and ask to schedule an initial screening appointment.

If you feel that you need to be seen more quickly than the soonest available screening appointment:

  • Walk into the CAPS office (Monday - Friday, 9:00 am – 4:00 pm). No appointment is needed for students who have critical needs or who are in distress.


Before the Initial Appointment

  • Read and complete the pre-appointment documentation located in the UHC Patient Portal (Open Communicator).
  • Stop at the UHC Registration Desk with your UGA ID and insurance card if you have not registered at the health center before.
  • Arrive at CAPS 15 minutes before your scheduled appointment to complete a screening questionnaire.

Please Note: Late arrival for your initial appointment at CAPS may result in your appointment being rescheduled for another day.


During the Initial Appointment

The CAPS clinician will meet with you for approximately 30 minutes. During this appointment our goals are:

  • To get a good understanding of your concerns
  • To assess your needs
  • To discuss CAPS services
  • To answer your questions about CAPS services
  • To make recommendations for ongoing services which may include:
    • Short-term individual or couples’ counseling at CAPS
    • Group counseling
    • Psychiatric services
    • Referral for long-term or specialized treatment with a non-CAPS provider


Crisis: During and After Hours

CAPS provides brief interventions for crisis or emergency psychological situations such as debilitating psychological conditions, thoughts or intentions of harming self or others, unexpected death or loss, and sudden or severe trauma. Immediate interventions will focus on increasing understanding of the situation, normalizing feelings, managing severe stress, making decisions, and planning for the future. If additional psychological and psychiatric care is needed, either at CAPS or another agency, the CAPS clinician will assist you in obtaining this care.

During regular hours, you may contact CAPS at 706-542-2273 and speak with the walk-in clinician or come to CAPS for a walk-in appointment. Students who come to CAPS for walk-in for services will be asked to complete clinical questionnaires prior to seeing the walk-in clinician.

For after-hours mental health crises, the on-call clinician may be reached by calling the UGA Police at 706-542-2200. Services will often be delivered over the phone. Although the UGA Police may ask for information from you when you call, you are not required to disclose confidential information to them in order to access crisis services.

After speaking with a walk-in or on-call clinician (during or after hours), the clinician will discuss treatment options and may provide support until appropriate mental health care is established at CAPS or on campus or in the community or you are no longer in need of services. If hospitalization is required, the crisis walk-in therapist or on-call therapist will either help arrange this or recommend that you go to a local emergency room.