1.) How do I know if I am required to take the myStudentBody® FIRST YEAR course?
You are required to take the FIRST YEAR course if you are an incoming first year or transfer student and have not yet turned 23 by the last day of drop/add for undergraduate courses (1000-5999). (View the academic calendar.) If you still have questions, call 706-542-8690 or email msb@uhs.uga.edu.
2.) I am taking the myStudentBody® FIRST YEAR course as a requirement, and I failed to pass the post knowledge quiz two times in a row. I want to take it again, but it won't let me. What should I do?
If you have received a grade of "NOT PASSED" after two attempts, then you will need to go back to MSB as a first time user, register under a new username and password, and retake the course.
3.) What do I do with my certificate of completion?
Email a copy of the certificate of completion to yourself or print a copy for your records. You do not need to send the certificate of completion to a course administrator.
4.) When is the flag on my account removed?
The flag on your account will be removed through an automated process within 24 hours of completing the FIRST YEAR course.
5.) I have already completed the myStudentBody® FIRST YEAR Alcohol course. How do I return to the certificate page to prove that I have completed the course?
- Log into myStudentBody.com as a return user.
- Click on the alcohol icon to advance to the myStudentBody® Alcohol homepage.
- From the myStudentBody® Alcohol homepage, click "Courses: Required to be HERE?" on the bottom left side of the page. You will advance to the course entry page with a list of myStudentBody® Alcohol courses.
- A certificate icon will appear next to the course(s) that you have already completed. Select any course with an icon next to it and click the "Continue" button in the "What's next?" box. You will advance directly to a page that allows you to print or email your certificate.
6.) I am trying to complete the myStudentBody® FIRST YEAR Alcohol course. I have read all of the articles and strategies, and a checkmark appears by each one, yet I can't seem to move on to the next section. What do I need to do?
Once you have completed your review of all the course materials, you will be automatically transitioned to the next screen. Take a second to run through the lists of ARTICLES, STRATEGIES and TOOLS. Make sure each item includes a visible checkmark in the box next to it. If not, then complete the areas that have not been checked. To complete each ARTICLE or STRATEGY, you must select the "Continue" button at the bottom of the page. Using the back button will NOT register the piece as completed. Items listed in the TOOLS section are considered completed when the pop-up window is closed.
If a checkmark appears next to each ARTICLE, STRATEGY and TOOL, and you are convinced that you have read all course content, but you are still stuck, try the following: Use the Logout button in the upper right corner of the page to log out of the course. Close your browser completely, reopen it, and log back in. You will return to the place in the course where you last left off, and should be able to proceed to the post knowledge quiz.
7.) I am a return user and have forgotten my username and password. Help!
If you think you know your username, click the "forgot password?" link (inside the username/password box for returning users). A pop-up window will appear; type in your username and click submit. You will see your password reminder (or a message that the username has not been registered in the system).
For security reasons, your username cannot be retrieved if you have forgotten it. If you have forgotten your username, sit back and think about what you might have used for a username (pin number, nickname, etc). If you still can't remember, then you will have to reenter MSB as a first time user: Enter your school code (GoDawgs) and select a new username and password.
8.) Why am I unable to log on to the site? I get an error message when I put in my school code and select a username and password.
If you get an error message when you put in your school code, username and password, it may be the result of: 1) the wrong school code; 2) the wrong username; or 3) the wrong password. It is likely that you have simply mistyped something. Try again, and if you still can't get in:
First time users: A valid school code is necessary to register as a new user. Our school code is GODAWGS. If you enter a username that has already been selected, you will be asked to choose another. Remember to limit username and password choices to 8-character or less.
Returning users: Use the "forgot password?" link to verify your username and view a password reminder. A message will tell you if you are trying to use a username that has not been registered in the system. If you cannot remember your username (or did not enter a password reminder), select a new username and password and use your school code to register again as a first time user.
9.) I am taking the FIRST YEAR MSB course. The tools pop-up says "Page Cannot Be Displayed." Why is this happening?
If you get a message that says, "page cannot be displayed," then hit the "refresh" button on your browser. If you continue to get this page, then click the "Logout" button, close your browser completely, reopen it, and log back in. MSB will remember where you last left off in the course, and will automatically take you back there after you have logged in.
10.) After passing the post knowledge quiz and completing the satisfaction survey, I was unable to get my certificate of completion. I saw an error page instead. Why?
If you get an error message when you are trying to print your certificate, then hit the "back" button and click "refresh" on your browser. If you still get an error message, then click the "Logout" button, close your browser completely, reopen it, and log back in. MSB will take you back to the page of the course where you last left off. If for some reason you are taken to the homepage, then click on "Courses: Required to be Here" on the bottom left side and select the course that you have completed. The certificate of completion should appear for you to print.
11.) My sound doesn't work. How do I fix it?
You should first check your computer to make sure your speakers are correctly hooked up and turned on. Turn your speakers up to a volume that is comfortable for you, and restart the segment that uses sound. For privacy, if you are visiting MSB from a public place like a computer lab, you may want to use headphones to listen to the audio segments.
12.) I can't seem to see any tools or peer stories. Can you help?
A browser plug-in is required to view our (Flash) tools and animated peer stories. If you cannot see any tools or peer stories, you probably do not have this plug-in installed on your computer. You can download the "Macromedia Shockwave Player" for free by using the link at the bottom of any MSB page or by visiting the following URL: www.macromedia.com/shockwave/download.
13.) I have lost my certificate of completion and want to print another one. How do I do this?
If you know your username and password you may print or email your certificate as many times as you like. Log into the MSB site as a return user. (Use the password reminder if you cannot remember your password.) On the homepage, click "Courses: Required to be Here" on the bottom left side of the page. You will see a list of courses. A certificate icon will appear next to each of the courses that you have completed. Select a course that you have completed to advance directly to the Certificate of Completion. You may print or email the certificate from this screen.
14.) I am working with a MAC and am unable to print the certificate. Why?
As long as the certificate appears on your web browser, you can use the browser's built-in "Print" command (click on the top left "File" dropdown menu) to print out the web page instead of using the link on the page itself. If you cannot print your web pages using the browser's built-in print function, then the problem is a larger software or hardware issue. Please email MSB's technical support department at techsupport@mystudentbody.com.
15.) I don't have a printer, so I can't print the certificate of completion. I tried to print my certificate on a friend's computer, but it didn't work.
JavaScript must be enabled on your browser in order to print the course Certificate of Completion. If you do not have a printer, cannot change your browser settings, nor find a computer that will print the certificate, you may use the online form to email the certificate to the instructor who requested it.
16.) Why can't I view bar graphs in the Rate Myself reports?
If you are unable to view the bar graphs in the Rate Myself risk assessment reports or in the MSB-Data Reports area, then you should first go to "Internet Options" on your browser menu ("Advanced" tab), and make sure "JavaScript" and "java applets" are enabled (checkmark is ON).
17.) What do you mean by personalized information?
Based on how you answer the questions in Rate Myself, you will receive immediate, tailored feedback that is relevant to you and your lifestyle. You will also be directed to content marked with a yellow checkmark that is relevant to your behaviors. Please remember that all personal information is kept strictly confidential.
18.) I'm under 21. Can I be sure that no one sees my answers about my drinking?
All of the information you give us is completely confidential. You do not have to worry about anyone from the University of Georgia seeing it.
19.) Whom do I contact with additional questions?
Call 706-542-8690 or email msb@uhs.uga.edu
